Game Day Positions

To apply for any of the positions below, please complete our job form application. You will be required to answer a few questions and submit a video response. If you have any questions throughout the application process, please email contact@ottawatitans.com.

Operations

Greeter (Ticket Taker)

Duties:

  • Greet fans as they enter the stadium
  • Scan tickets as fans enter the stadium and ensure that 
  • Assist with in-stadium promotions and events as necessary
  • Be a positive and friendly face to all inside the stadium
  • Other duties as required

Qualifications:

  • Bilingual (French & English) preferred
  • Ability to work evenings, weekends and holidays
  • A positive, outgoing, energetic, enthusiastic attitude!
  • A commitment to superior customer service
  • A commitment to being punctual, presentable and friendly

Physical Requirements:

  • Ability to constantly stand, walk, bend, reach, and perform repetitive motions.
  • Ability to remain standing for the entire duration of shift.
Fan Service Representative

Duties:

  • Assist fans with any inquiries or issues during games
  • Help direct fans throughout the stadium to their assigned seats
  • Assist with in-stadium promotions and events as necessary and participate in all promotions as necessary
  • Be a positive and friendly face to all inside the stadium
  • Other duties as required

Qualifications:

  • Bilingual (French & English) preferred
  • Ability to work evenings, weekends and holidays
  • A positive, outgoing, energetic, enthusiastic attitude!
  • Loves to have fun!
  • A commitment to superior customer service
  • A commitment to being punctual, presentable and friendly

Physical Requirements:

  • Ability to constantly stand, walk, bend, reach, and perform repetitive motions.
  • Ability to remain standing for the entire duration of shift.
Team Store Associate

Duties:

  • Greet customers.
  • Find items for customers.
  • Provide information about products or current specials.
  • Ensure that items are priced and labeled correctly.
  • Participate in the set-up of the store, arranges inventory, notify supervisor of any inventory deficiency or shortages.
  • Perform clean-up duties to maintain the quality appearance of the work area.
  • Record all transactions via the point-of-sale system and inform guests of the amounts owed.
  • Collect the proper money for merchandise items; processes credit cards or determines correct change for guests.
  • Account for all transactions; maintain accurate cash count and balance cashout at end of shift.

Qualifications:

  • Bilingual (French & English) preferred
  • Ability to work evenings, weekends and holidays
  • A positive attitude!
  • Prior experience in retail (preferred)
  • Excellent interpersonal skills.
  • Flexible work hours.
  • Ability to stay motivated during busy shifts.
  • Basic mathematical skills

Physical Requirements:

  • Ability to constantly stand, walk, bend, reach, and perform repetitive motions.
  • Ability to remain standing for the entire duration of shift.
  • Ability to carry up to 25 pounds.
Box Office Attendant

 Duties:

  • Performing sales and service functions at Box Office and ticket windows on game days
  • Offering an exceptional and individualized customer experience
  • Answering general ticketing and building inquiries at window, over telephone, and email
  • Solving ticketing issues that arise from external customers or from internal bookings
  • Record all transactions via the point-of-sale system and inform guests of the amounts owed.
  • Collect the proper money for merchandise items; processes credit cards or determines correct change for guests.
  • Account for all transactions; maintain accurate cash count and balance cashout at end of shift.
  • Other duties as required

Qualifications:

  • Bilingual (French & English) preferred
  • Ability to work evenings, weekends and holidays
  • Personal computer skills with the Windows operating system and Microsoft Office suite of softwares.
  • Prior experience in customer service and cash handling is considered an asset.
  • A commitment to superior customer service.
  • A commitment to being punctual, presentable and friendly.
  • An understanding of event ticketing.
  • Must possess basic math skills and have the ability to handle money.
Fan Service Representative

Duties:

  • Assist fans with any inquiries or issues during games
  • Help direct fans throughout the stadium to their assigned seats
  • Assist with in-stadium promotions and events as necessary and participate in all promotions as necessary
  • Be a positive and friendly face to all inside the stadium
  • Other duties as required

Qualifications:

  • Bilingual (French & English) preferred
  • Ability to work evenings, weekends and holidays
  • A positive, outgoing, energetic, enthusiastic attitude!
  • Loves to have fun!
  • A commitment to superior customer service
  • A commitment to being punctual, presentable and friendly

Physical Requirements:

  • Ability to constantly stand, walk, bend, reach, and perform repetitive motions.
  • Ability to remain standing for the entire duration of shift.

Food Services

Cashier

Duties:

  • Greet guests, communicate offerings and answer any guest questions in a friendly manner.
  • Become educated with all menu items and able to assist guests with questions pertaining to food allergies and sensitivities.
  • Serve food and beverage items in correct proportions, following proper sanitation guidelines.
  • Participate in the set-up of the concession, arranges inventory, notifies supervisor of any inventory deficiency or shortages.
  • Perform clean-up duties to maintain the quality appearance of the work area, including cleaning equipment.
  • Record all transactions via the point-of-sale system and inform guests of the amounts owed.
  • Collect the proper money for food and beverage items; processes credit cards or determines correct change for guests.
  • Account for all transactions; maintain accurate cash count and balance cashout at end of shift.

Qualifications:

  • Smart Serve certification is required
  • Ability to provide excellent guest service.
  • Basic math skills; ability to accurately account for cash and inventory.
  • Effective communication skills; ability to communicate with guests and receive orders.
  • Ability to work effectively with others.
  • Ability to work in a fast-paced environment.
  • Food Handler’s certification is an asset.
  • Bilingualism is an asset.

Physical Requirements:

  • Ability to constantly stand, walk, bend, reach, and perform repetitive motions.
  • Ability to remain standing for the entire length of shift.
  • Ability to perform normal lifting of stock up to 50 pounds.
  • May be required to work in confined and/or narrow spaces.
Bartender

Duties:

  • Greet guests, communicate offerings and answer any guest questions in a friendly manner.
  • Become educated with all menu items and able to assist guests with questions.
  • Mix, pour, and serve basic alcoholic drinks in accordance to menus and liquor laws.
  • Follow all proper alcohol service standards including asking for ID (when necessary), maximum quantities of service, and safe alcohol service.
  • Serve beverage items in correct proportions, following proper sanitation guidelines.
  • Participates in the set-up of the kiosk, arranges inventory, notifies supervisor of any inventory deficiency or shortages.
  • Assists in counting inventory prior to and after shift.
  • Perform clean-up duties to maintain the quality appearance of the work area, including cleaning equipment.
  • Record all transactions via the point-of-sale system and inform guests of the amounts owed.
  • Collect the proper money for food and beverage items; processes credit cards or determines correct change for guests.
  • Account for all transactions; maintain accurate cash count and balance cashout at end of shift.

Qualifications:

  • Smart Serve certification is required
  • Ability to provide excellent guest service.
  • Basic math skills; ability to accurately account for cash and inventory.
  • Effective communication skills; ability to communicate with guests and receive orders.
  • Ability to work effectively with others.
  • Ability to work in a fast-paced environment.
  • Food Handler’s certification is an asset.
  • Bilingualism is an asset.

Physical Requirements:

  • Ability to constantly stand, walk, bend, reach, and perform repetitive motions.
  • Ability to remain standing for the entire length of shift.
  • Ability to perform normal lifting of stock up to 50 pounds.
  • May be required to work in confined and/or narrow spaces.
Suite Server

Duties:

  • Ensure guest satisfaction through the highest standards of customer service, anticipating the needs of guests and exceeding their expectation.
  • Become educated with all menu items and able to assist guests with questions pertaining to food allergies and sensitivities.
  • Provide suggestions and upsells to guests.
  • Deliver food and drinks to guests, ensuring expediency and accuracy of each order.
  • Follow all proper alcohol service standards including asking for ID (when necessary), maximum quantities of service, and safe alcohol service.
  • Ensure suites are kept clean and organized.
  • Record all transactions via the point-of-sale system and run tabs for guests for the duration of the game.
  • Collect the proper money for food and beverage items; processes credit cards or determines correct change for guests.
  • Account for all transactions; maintain accurate cash count and balance cashout at end of shift.
  • Restock suites as needed.

Qualifications:

  • Smart Serve certification is required
  • Experience in the food & beverage industry.
  • Strong communication and listening skills and the ability to communicate with guests and respond to inquiries.
  • Food Handler’s certification is an asset.
  • High energy and ability to work in a fast pace environment.
  • Bilingualism is a strong asset.

Physical Requirements:

  • Ability to constantly stand, walk, bend, reach, and perform repetitive motions.
  • Ability to remain standing or climbing stairs for the majority of shift.
  • Ability to perform normal lifting of stock up to 50 pounds.